Before Purchase please read the product description carefully. No responsibility will be taken for any misinformation or misunderstanding that is not part of the product description advertised on our online platforms.
Refunds and return will not be accepted if the items have been opened and taken out of original packaging.
Refunds or returns will only be accepted if the product does not fit the vehicle it is advertised for or if its faulty and there is a manufacturing defect.
When you receive your package, please inspect your product for manufacturer defects or shipping damage before installation. If you notice any damages or blemishes, please get in touch with us ASAP. If the product is damaged during installation or the vehicle is damaged due to incorrect installation, we are not responsible and will not issue a refund or credit.
Check your accessories before fitment. Once accessories are installed we do not accept returns. Also, if painting your product please trial fit it before painting. We do not accept returns of painted parts.
Before sending any returns or exchanges, please contact us via email at info@ultimate4x4.com.au or call or message us on 0497975999. Please include your order number, Name, Number, a specific description of damage/problem, photographs, and a clear explanation of your reason. If the return is authorised, you will receive an email with return instructions.
Claims must be notified as soon as knowing the issue is known on 0497975999 or email us on info@ultimate4x4.com.au
Returns (if applicable)
Return is not offered for change of mind. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Refund is not offered for change of mind. Replacement products are available for items that are damaged or defective.
If refund is applicable, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then you can choose a replacement or a refund which will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ultimate4x4.com.au and send your item to: Ultimate 4x4 Accessories Panel & Paint, Unit 1 / 8 Pembury Rd, Minto NSW 2566, Australia.
Shipping
To return your product, you should mail your product to: Ultimate 4x4 Accessories Panel & Paint, Unit 1, 8 Pembury Rd, Minto NSW 2566, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
